Services

GLOBAL SERVICES

Asystec Services can help align your IT and Business Strategies to enable agile business development. Asystec adds value and decreases risk by providing Assessment, Design, Implementation & Migration Services to enable the planning and deployment of innovative IT solutions with critical business impact.

Asystec provide customer focused and flexible support offerings including dedicated Technical Account Management or Managed Service Delivery options for platform optimisation, Intellectual Property (IP) and internal IT team complement. All services are available globally to ensure service delivery standardisation.

Professional Services

Successful project implementation and ongoing operational IT continuity is delivered through engagement from:

– Assessment of current state
– Design and implementation of commercial and technical optimised solutions
– Building support models to ensure internal IP transfer and resource availability for technical and commercial return on investment.

Asystec provide a highly certified and experienced team of engineering and project management resources aligned with Asystec’s 3 core competencies – Software Designed Data Centre (SDDC), Security & Governance, and Infrastructure. This skilled engineering resource provides complementary resources to internal IT architecture and operational teams to ensure successful project delivery and commercial return on investment.

Key to successful Professional Service delivery is the agreement on the scope of work and an optimised service delivery model to ensure its realisation. Asystec’s flexibility and global scalability ensures consistent delivery and service solutions focused on customer requirements.

Managed Services

Asystec provide ongoing support to our customers through our Managed Services practice. We provide standard ITIL Support Services such as incident / problem management and configuration and change management in addition to bespoke post-implementation Managed Services such as ongoing solution development assistance and support renewal contract management.

Asystec offer 3 levels of managed services; pre-set intervention (scheduled work), reactive intervention (work in response to a customer need) and proactive intervention (where Asystec monitor, react and fix to a pre-agreed level of change).

These are designed to complement services our customers hold with Tier 1 Vendor Support; enabling Asystec to provide a layer of more interactive services that are outside of the standard support offering. We believe that this approach gives our customers the best of both worlds in managing both their core IT infrastructure and their key business solutions.

Asystec Managed Services range from regular ongoing assistance through a single dedicated resource to complex multi-service, multi-personnel engagements: we deliver just what our customers need.

CUSTOMER ENGAGEMENT

Why do our customers choose Asystec Professional Services every time? All of our engineers are certified in their respective fields, so you know you are getting premium services with every engagement.

  • Team of highly experienced engineers
  • Certified to the highest level
  • End to end solution ownership
  • PMI Aligned Project Management / Project Governance
  • Focused on Customer Satisfaction
  • Excellent vendor relationships
  • Global Capability
  • Vertical Industry Expertise
  • Proven and lasting Customer Relationship

PROJECT METHODOLOGY

Asystec’s approach to implementation is based on Project Management Institute (PMI) best practices. The Asystec Project Manager (PM) has primary responsibility for coordinating all activities described within a mutually agreed Statement of Work (SOW) document. This ensures all project deliverables and defined activities are executed successfully and skilled resources are aligned.

Left is a proven project management approach by Asystec for predictable and successful project outcomes. Delivery Excellence stages map to the typical PSE service engagement stages

BUSINESS UNIT SYNERGY

The core business units of; Infrastructure, Governance/Security and SDDC have a high level of synergy and overlap between them – this is where Asystec add value.

For example, converged/hyper converged architecture sits somewhere between traditional infrastructure and SDDC, likewise network virtualisation and NSX will fall between SDDC and Governance.  These overlays are becoming more and more apparent as conversations concentrate on solutions as opposed to points products the technical resource within Asystec are comfortable and welcoming of these types of conversations.

Asystec’s methodical approach to project and programme management allow us to ensure projects are delivered on time and within budget, that all necessary documentation is provided, and the customer is informed at every stage throughout.  It’s also allows us to be agile and react to change in an appropriate way.